Virtual Care and AI Scribe

 

Our clinic offers virtual care to make sure that we can continue to care for our patients safely and effectively. This means that we will be using video and audio technologies for some patient visits rather than asking all patients to come into our office. Some of these technologies are provided by the Province. Others have been provided by vendors like Google, or Apple to help make discussions with your care provider as easy as possible during these difficult times. Some health concerns can be addressed with virtual care alone, but in some cases your doctor may ask you to visit the clinic, a hospital, or other health care facility if necessary, for a physical examination.

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We do our best to make sure that any information you give to us during virtual care visits is private and secure, but no video or audio tools are ever completely secure. There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communications tools. To help us keep your information safe and secure, you can: 

• Understand that emails, calls, or texts you receive are not secure in the same way as a private appointment in an exam room. 

• Use a private computer/device (i.e., not an employer's or third party's computer/device), secure accounts, and a secure internet connection.  For example, using a personal and encrypted email account is more secure than an unencrypted email account, and your access to the Internet on your home network will generally be more secure than an open guest Wi-Fi connection.

• You should also understand that electronic communication is not a substitute for in-person communication or clinical examinations, where appropriate, or for attending the Emergency Department when needed.

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Your provider may use a secure medical AI scribe for note taking. The information is encrypted, anonymized, and used only for your care. This allows the providers to focus on YOU during the visits. Please discuss this with your family doctor if there are any concerns. ​​​

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